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Mediaspelare support

Mediaspelare: contact and support on WhatsApp

For an order, a trial, setup help or a renewal, message us on WhatsApp: the team is available 24/7, for as long as your subscription runs.

WhatsApp

Mediaspelare on WhatsApp: how to reach us

WhatsApp is our only contact channel, 24/7: orders, trials, setup, buffering or renewals. If you can, mention your device and your IPTV player.

Message us on WhatsApp
Write to us

Mediaspelare: send the team a message

Give the right details once so the team can help you faster: choose a topic and your device, then describe what you need. Your message opens in WhatsApp, and you talk with the team directly.

Your message opens in WhatsApp, ready to send. Don't include a password or a credit card number.

Quick help

Mediaspelare: quick answers from support

Picture buffering or nothing loads?

Check your login details (no space before or after), restart the player, the device and your router, and test your speed: you need at least 16 Mbps. Switch from 4K to Full HD if the picture still buffers.

Troubleshooting →

Need help with the setup?

Our guide explains how to log in with Xtream Codes, M3U URL, MAG portal, and if you get stuck, the team will guide you and can set it up with you.

The setup guide →

Want to try it first?

Ask on WhatsApp whether a trial is available, with your device and your IPTV player. One is offered when one is available.

Ask for an IPTV trial →

Is there a channel you care about?

Send us its name before you order and the team will answer. The subscription comes in 1, 3, 6 or 12 months, from €13.

See pricing →